Phone Script - Neuropathy Associates - The Disc Institute - Avoid Back Surgery - Michigan, Pennsylvania, Minnesota, North Carolina

Hi – This is "__________", How can I help you? (I can definitely help you with that)

Again, my name is "__________",

And your full name please?*

First Name Last Name

Where are you having the most trouble?

What symptoms are you experiencing "NAME"?

I am sorry to hear that. Let me assure you that you've called the right place.

May I please have your cell phone number in case we get disconnected?

Cell Phone

Home Phone

How long have you been suffering with this?

What is your age?

Are you on disability?

Yes
No

Medicare?

Yes
No

How did you hear about us "NAME"?

OK "NAME", based on all the information you've provided, the next logical step is to schedule you for your 16-point neuropathy evaluation:

Appointment Date

Appointment Day

Appointment Time

:

"NAME" may I please have your email so I can send you details about your appointment?

Email Address*

If no email, enter: FirstnameLastname-emailmissing@neuropathyassociates.com

(Repeat back- LETTER BY LETTER to verify correctness)

Do you have a family member, spouse, or significant other who is involved in your healthcare decisions?

Guest Name

Relationship

We strongly encourage you to bring them to your evaluation and recommendations.

Please make sure they read your neuropathy guide.

These appointment slots are in high demand. This time will be reserved just for you and your case manager. Are you certain, "NAME" that you can commit to this appointment?

(Repeat appt. date/time)

We are located at....your first visit is normally $249, but because "___________" it’s only $49.

We look forward to meeting you, and we understand what you are going through so we know how important this visit is for you.

Initial Phone Call Result*

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