Hi – This is "__________", How can I help you? (I can definitely help you with that)
Again, my name is "__________",
OK “Name” Dr. Mannella created a new way to successfully treat your disc non-invasively,
“Name”, Thank you for answering our questions…you are now Pre-Qualified. Based on your call today, the next logical step is to schedule your 1st appointment. (set up as usual)
"NAME" may I please have your email so I can send you details about your appointment?
(Repeat back- LETTER BY LETTER to verify correctness)
If no email, enter: [email protected]
OK “name”, on your first visit we will collect your MRI, you will fill out your paperwork, and have a consultation with the Doctor’s assistant. That will conclude your 1st visit. Your MRI and file then goes to Dr. Mannella later in the day for him to evaluate. If he determines you are a candidate for care, you will then have your 2nd visit with him. He will explain your entire case, your treatment recommendations, demonstrate the treatment to you, and go over your insurance and out of pocket fees. Normally a New Pt evaluation is $150, but since you heard about us through _______________ it’s only $49 for you. That $49 covers both visits you will have. If the doctor determines you are not a candidate, the $49 will be kindly refunded to you.
I would like to confirm, you will not be seeing the doctor on your first visit and you must bring your MRI, CT images. Without them, there is no way for the doctor to evaluate your case.
These appointment slots are in high demand. This time will be reserved just for you and your case manager. Are you certain, "NAME" that you can commit to this appointment?
(Repeat appt. date/time)