Hi – This is "__________", How can I help you? (I can definitely help you with that)
Again, my name is "__________",
I am sorry to hear that. Let me assure you that you've called the right place.
May I please have your cell phone number in case we get disconnected?
OK "NAME", based on all the information you've provided, the next logical step is to schedule you for your 16-point neuropathy evaluation:
"NAME" may I please have your email so I can send you details about your appointment?
If no email, enter: [email protected]
(Repeat back- LETTER BY LETTER to verify correctness)
Do you have a family member, spouse, or significant other who is involved in your healthcare decisions?
We strongly encourage you to bring them to your evaluation and recommendations.
Please make sure they read your neuropathy guide.
These appointment slots are in high demand. This time will be reserved just for you and your case manager. Are you certain, "NAME" that you can commit to this appointment?
(Repeat appt. date/time)
We are located at....your first visit is normally $249, but because "___________" it’s only $49.
We look forward to meeting you, and we understand what you are going through so we know how important this visit is for you.